Vendor Support

We’ve put together everything you need to manage your store. If you are still struggling or have any issues, we are always willing to go the extra miles to help you succeed. Just give us a call and we’re seconds away.

Managing your store

How to register to sell your product?

The very first step to start as a vendor or seller is signing up using the vendor registration form. At the form locate the “register” to input your email address and password and then select “I am a vendor” to fill out the registration form.

Sellers’ step by step guide

When you register an account for the first time at ifairbay.com, you have the opportunity of using our system to manage your store. We have put together this step by step guideline to help you set up your store easily. At first, we will show an introduction of the quick setup wizard. This response will pop up.

After clicking ‘Let’s Go!’ button, the wizard takes you to the store setup page where you have to provide details about your store. You can set how many products will be showed in your store. Besides that, you can include your address and other relevant information. In addition, you can define whether you want to display your email address in the store or not. When are you done, click on the Continue button.

The second step helps you to configure your payment options. You can include-

  • PayPal Email
  • Bank Information including account name, account number, bank name, bank address and SWIFT code
  • Skrill Email

After providing all the information, click on the Continue button. It will show you a confirmation message and ask you to go to your store dashboard. You can also return to the marketplace by clicking on the link at the bottom of the wizard.

How to withdraw your money?

Sellers could view their total balance from withdraw page. You will be able to withdraw money by selecting your comfortable withdrawal method from drop-down box in withdraw page. To withdraw just click on “submit request”.

Minimum Limit

As a reliable and secure online platform, ifairbay.com has not set any limit to how much you can withdraw.

Withdraw Approve Notification

You will get e-mail notification when your withdraw request gets approved by the ifairbay.com.

How to Create income /withdraw statements?

From your seller dashboard, you can generate different handy reports for your store. These help you in critical moments and also to understand the status of your store. Navigate to- Seller Dashboard → Reports → Statements

You can select the time period for your statement by clicking on the From and To. Select your preferred date and click Show button. It will generate a statement of your income and withdraw amounts during that period.

You can also export this statement by clicking on the Export All button. It will create a CSV file for you.

The reported statement clearly indicates the Dates, Order ID, Type (Opening Balance, Withdraw or Order), Sales amount, Earned amount and final Balance.

How to manage shipping/delivery prices?

1. Login to your seller account. (if you have not already)

2. Navigate to Seller Dashboard → Settings → Shipping.

For existing products

You have to navigate to your Dashboard -> Products -> Edit and navigate to the shipping tab.

For newly created products

The next screen after adding the basic details of a product navigate to the shipping tab.

Now, you have to click on the checkbox override shipping and you will have the option to add the additional shipping cost for your product. 

How to create a Variable Product?

Variable products are a product type that lets you offer a set of variations on a product with control over prices, stock, image, and more for each variation. They can be used for a product like a T-Shirt which you can offer in different colours and sizes.

Here is a short idea of how this works:

create new/edit old product → enable variation → add attribute → create variation and save → edit and save (optional)

Create a product first

Go to Seller Dashboard → Product → Add New product

There are several mandatory fields at the start, like product name, category, price etc. Fill them up so that you can move on the later sections without interruption. Now, click on the Create Product button and it will redirect you to the product edit page.

In this stage, select which type of product you are willing to create. Here, we are creating a variable product. So, select Variable from the Product Type drop-down menu. Now, provide product category and tags so that your customer can easily find your product from your store.

Enabling Variations

Now scroll down to the Attribute & Variation section from where you can manage different variations and attributes for your variable product.

Creating Attributes

You can create a new attribute by selecting Custom Attribute and click on the Add attribute button. Now, provide the attribute Name and their values. You can create more values by entering ‘|’ character after providing a value.

Now, to create new variations of your product from the provided value, select Create variations from all attributes. You can also create single variables according to your requirements by selecting Add variation option. After choosing your option, click on the Go button and it will generate possible variations from your attributes automatically.

Editing and Saving Variations

 Now, you can edit generated variations according to your requirements.

Now, click on the down arrow button of any of the variations that you want to edit. It will open description and SKU option for that variation.

Enter the price, dimensions and SKU for your variation. You can also include shipping class, tax class and variation description for this variation of your product. You can also remove any of the variations that you do not have available for this product. After you are done with editing the variables, you can save the variation by clicking on Save variations button.

Now, you can include any discount options for your product. Besides that, you can include other options. There are options including product status, visibility, purchase note and product reviews. After completing all of the steps, click on the Save Product button to create your variable product with ifairbay.com.

How to create a digital product?

  1. Login to your seller account. (if you have not already)
  2. Navigate to Seller Dashboard → Settings → Shipping.

For existing products

You have to navigate to your Dashboard -> Products -> Edit and navigate to the shipping tab.

For newly created products

The next screen after adding the basic details of a product navigate to the shipping tab.

Now, you have to click on the checkbox override shipping and you will have the option to add the additional shipping cost for your product. 

Enable downloadable product

Here are the steps for you to create a digital product-

  1. Login to your Dashboard
  2. Navigate to Products → Click on Add New Product button from the top right.
  3. Enter the product title, price and all the common field values.

Now enable the downloadable checkbox.

Select the file and manage restrictions

Name: The name field defines what the downloaded file name should be. We are letting you to define that because you might name the original file to something like “new-album-updated-jan-12.zip” and you want the user to download the file as “New Album”. So this option will be useful for you to serve and organize better. If you are serving the files from your very own site, then you can click on choose file and select. But you can also serve the file from Dropbox, Google Drive or some other file hosting site you like.

Download limit: How many times the customer will be able to download the product.

Download Expiry: How many days the download link will be available.

Hit Save when done.